ACCOUNT AND PROFILES HELP

Information about accounts, profiles, and offers.

What is the purpose of an account?

Your customer account is your personal and professional space.
With it, you can:

Manage your professional information
Simulate an order (calculate shipping costs and total amount)
Place orders
View the details of your orders
Track your packages
Contact the seller in case of issues with your order
Contact Spare-Place in case of issues with the seller
Download a proof of purchase
Request an invoice

Would you like to create a customer account? You can do it here.

You can also resell your old electrical components on our platform.

User Profile (Read-only)

This profile allows:

To view offers
To set alerts for desired products

This profile does not allow:

To purchase products
To sell products

Your profile must be completed to 30%:
To do more, you will need to complete your profile with required information, such as your company's bank details, its SIRET number...

Buyer, Seller Profile (Business Friendly)

This profile allows:

To view offers
To set alerts for desired products
To purchase industrial spare parts
To sell industrial spare parts

This profile does not allow:

To have a personal storefront, a shop in your colors
To manage multiple listings simultaneously

Your profile must be completed to 100%:
Profile completed to 100%, including SIRET, bank details...

Reseller Profile (Harder, Better, Faster, Stronger)

This profile allows:

To view offers
To set alerts for desired products
To purchase industrial spare parts
To sell industrial spare parts
To manage multiple listings and documents simultaneously
Advanced sales statistics and comprehensive dashboard

This profile does not restrict:

Anything, you have access to 100% of the functionalities we have developed to date

Your profile must be completed to 100%:
including SIRET, bank details...

How to Complete?

To complete your professional profile, you must fill in the requested information:
EN ATTENTE CAPTURE D'ÉCRAN

Last Name
First Name
Company
Phone
Email
Password

This completes 30% of your account information and gives you access to the user profile (to which you already have access by entering 0% of your information)

SIRET
RIB / IBAN
...

Once validated within 24 to 48 business hours, you will have completed 100% of your professional account information and can buy and sell, thus accessing the “Buyer, Seller” profile.
To access this profile, we ask you to provide the following documents:

APE code
KBis extract
URSSAF certificate
...

Change Password, Change Email

Under development

Modify Professional Information in My Account

Under development

Switch from «Seller» Profile to «Reseller» Profile

To access this profile, you must submit a request online through your account.
The EcoSpare team will contact you to finalize the review of your request.
Eligibility criteria include: number of products in the catalog, estimated sales per month, etc.

BUY A SPARE PART

Information about buying spare parts.

What Products?

All electrical control components or automation components considered as spare parts in the industrial sector.

I received my PLC and it's already programmed, what should I do?

Whether programmed or not, it's the same process. You will need to inject the new program that will overwrite the old one.

My product arrived broken, what should I do?

Contact us through your customer account, from your personal space, by opening a dispute.
Upon receiving your request, we will verify with the seller the cause of the damage. We will determine responsibilities to take appropriate action.
If it's the seller's fault, we will discuss the best solution with you:

Return the product in the condition it was received as per your order
Refund your order

If it's the carrier's fault, they will need to activate their insurance and you will be reimbursed by the seller.

What do the product conditions mean?

We have defined 5 conditions, justified by the product description and shown in related photos.

New in original packaging: the product has never been used. It remains in its original state, including packaging.
New but not in original packaging: the product has never been used, but has been unpacked. It no longer has its original packaging.
Used: the product has been used before. It is in perfect working condition. The external appearance and aesthetics of the product may vary.
Reconditioned: the product has been serviced, and worn parts have been replaced. The external appearance and aesthetics of the product may vary.
Does not work: the product no longer functions.

It is sold for repair or for its functional spare parts.

I can't find the reference I'm looking for, what should I do?

If you can't find the reference you're looking for, you have two options:
You can set an alert in your personal space (HOW TO DO THIS?)
You will be notified as soon as the product becomes available.
Can't wait?
Send us an email with:
The brand, reference, designation, quantity, desired condition of the product you're looking for.
We will search for it on your behalf and do our utmost to find your 5-legged sheep

SELL A SPARE PART

Information about selling spare parts

What Products?

All electrical control components or automation components considered as spare parts in the industrial sector.

I have a PLC and it's already programmed, what should I do?

Whether programmed or not, it's the same process. You will need to inject the new program that will overwrite the old one.

I have an obsolete product, can it still be used?

All obsolete products can still be used.
Before putting it up for sale, you just need to check its condition.
Then clearly indicate its condition in the description of your listing.

I have a broken product, can I sell it?

Yes, you can sell it.
You just need to specify its condition among the 5 conditions below.
Also, mention that it's broken in the product description and in any accompanying photos.

New in original packaging: the product has never been used. It remains in its original state, including packaging.
New but not in original packaging: the product has never been used, but has been unpacked. It no longer has its original packaging.
Used: the product has been used before. It is in perfect working condition. The external appearance and aesthetics of the product may vary.
Reconditioned: the product has been serviced, and worn parts have been replaced. The external appearance and aesthetics of the product may vary.
Does not work: the product no longer functions.

It is sold for repair or for its functional spare parts.

I can't find the reference I'm looking for, what should I do?

If you can't find the reference you're looking for, you have two options:
You can set an alert in your personal space (HOW TO DO THIS?)
Have a question?
Send us an email with:
The brand, designation, and a photo of your product.
We will do our utmost to find the reference for your 5-legged sheep

SELLING A STOCK OF SPARE PARTS

Information about selling a stock of spare parts

How to sell my stock?

This operation takes place in 3 steps:

Send us the list of your immobilized industrial spare parts (unused or stored).
You will receive a buy-back proposal.
Once our proposal is accepted, we will place an order with you as soon as possible.

My stock is very old, can I still sell it?

YES! The older, the more in demand by our customers!
You can certainly sell it safely as it is.
However, you must specify the condition of each product, using descriptions and photos.

WARRANTIES AND INSURANCE

For all questions related to after-sales service.

Warranty operation: Buyer's terms and conditions

All products you purchase on Spare-Place.com are guaranteed for a minimum of 3 months by our sellers and resellers.
This warranty can be extended up to 24 months depending on the type and condition of the product.
More information in the EcoSpare warranty

Warranty operation: Seller's terms and conditions

All products you sell on Spare-Place.com must be guaranteed for a minimum of 3 months by you.
This warranty can be extended up to 24 months depending on the type and condition of the product.
More information in the EcoSpare warranty

Warranty operation: Reseller's terms and conditions

All products you resell on Spare-Place.com must be guaranteed for a minimum of 3 months by you.
This warranty can be extended up to 24 months depending on the type and condition of the product.
More information in the EcoSpare warranty

PAYMENT

Accepted payment methods, terms, and security.

What payment methods are accepted?

Accepted payment methods are:

Bank cards
Bank transfers
SEPA direct debits
PayPal

I have an issue with my payment method, how can I change it?

Everything is editable from your space.
You can change your payment method whenever you want.
However, processing and verification times by the Stripe payment provider must be taken into account.
Other documents may be requested to verify that you have all the authorizations and skills you need, which have been given to you by your employer.

What are the terms for payment by credit card?

By using the payment method by CB (credit card), you authorize your bank to make an immediate payment from the bank account of your company, to the (re)seller, corresponding to the amount of your order.
This amount is debited immediately.
It is recommended for one-time orders.
Payment is made through the Stripe payment provider.
The amount is retained in an account created by Stripe for this purpose.
You have 14 days to acknowledge receipt of the product and confirm its conformity.
Beyond this date, and without news from the buyer, EcoSpare considers that the transaction has passed, and closes the order by assigning it the status « completed ».
As a result, EcoSpare makes payment to the (re)seller.

For more information, please refer to the Terms of Use.

How do I choose the payment method by credit card?

The choice of payment method is made during your order, you validate your cart, then select the delivery and billing information.
Then you choose a « Payment Mode ».
To pay by transfer, select « Bank Card ».

How do you pay by credit card?

Take the card from the bank account issuer of the payment (or all of its card numbers, its expiry date and its security code).
Access your cart to validate your order.
Then click on « Confirm ».
Enter the delivery, billing information, or select one of your usual addresses.
Choose a « Payment Mode », select « Credit Card ».
Enter its card numbers, its expiry date and its security code.
Check the noted information.
Click on « Pay », you will be redirected to your bank's website to validate the secure payment.

What are the terms for payment by bank transfer?

By using the payment method by bank transfer, you trigger a single payment from the bank account of your company to the seller or reseller (the creditor), corresponding to the amount of your order.
This amount is debited immediately, upon the first deal.
Subsequently, payment can switch to 30 calendar days.
It is recommended for one-time orders when you do not have a bank card for the company account concerned.
The transfer is made through the Stripe payment provider.
The amount is retained in an account created by Stripe for this purpose.
You have 14 days to acknowledge receipt of the product and confirm its conformity.
Beyond this date, and without news from the buyer, EcoSpare considers that the transaction has passed, and closes the order by assigning it the status «completed».
As a result, EcoSpare makes payment to the (re)seller.

For more information, please refer to the Terms of Use.

How do I choose the payment method by bank transfer?

The choice of payment method is made during your order, you validate your cart, then select the delivery and billing information.
Then you choose a « Payment Mode ».
To pay by bank transfer, select « Bank Transfer ».

How do I add the payment method by bank transfer?

Take the IBAN and the BIC of the bank account issuer of the payment.
Access your personal space
Complete your profile in the « My Payment Modes » section
Click on « Add a Payment Mode »
Select the « Bank Account » type
Enter the IBAN and BIC (which you previously obtained)
Check the noted information
Send!

We validate this information within 24 to 48 hours.

How do you pay by bank transfer?

Access your cart to validate your order
Then click on « Confirm »
Enter the delivery, billing information, or select one of your usual addresses
Choose a « Payment Mode », select « Bank Transfer »
Select from the list of your registered bank accounts the one to debit
Check the information
Click on « Pay », you will be redirected to your bank's website to validate the secure payment

SHIPPING AND DELIVERY

Rates, deadlines, for how much?

What delivery methods are available?

Sellers/resellers can use all types of carriers (DHL, TNT, UPS, Colissimo, Mondial Relay, ...). Their deadlines vary between 1 to 5 working days.
They allow you to track your parcels in real time, directly on their websites using the tracking number sent to you at the time of shipment by the seller/reseller.

What delivery times are offered?

Delivery can be from 1 to 5 working days.
Three delivery options are offered:

Economic delivery: like Mondial Relay or similar in 2/5 working days
Standard delivery: like Colissimo or similar in 1/2 working days
Express delivery: like Chronopost, DHL, UPS, TNT or similar in 1 working day

What are the rates?

Rates are set by the sellers/resellers when they list their products for sale. They vary depending on the weight of the product and the chosen delivery method. Shipping costs may be waived by the most generous.